Refund Policy
Last Updated: July 23, 2026
1. Digital Products and Immediate Delivery
Due to the digital nature of the services provided on Kiteza (including creator subscriptions, private messaging access, pay-per-view media unlocks, and text/video/image attachments), all purchases are immediately delivered, unlocked, or credited to your account.
Consequently, **all purchases, top-ups, unlocks, and subscriptions are final and generally non-refundable**.
2. Wallet Balances
Your Kiteza wallet holds digital credits loaded using our payment processor (Cashfree). Please note:
- The wallet balance is not a bank account or credit facility.
- Unused wallet balances are generally non-refundable unless reviewed on a case-by-case basis.
- Any approved manual wallet balance refund will be returned to the original payment method, subject to a processing fee to cover payment gateway costs.
3. Failed or Duplicate Transactions
If your bank account was debited, but your Kiteza wallet was not credited or the content did not unlock (a failed transaction):
- Our payment gateway (Cashfree) typically reconciles and reverses failed transactions automatically.
- If the reversal does not occur, contact support@kiteza.com with the order ID, transaction reference number, and date. We will investigate and credit your wallet or process a refund.
4. Subscription Cancellations
You can cancel your subscription to any creator at any time from your settings page. Cancelling your subscription prevents future recurring renewals. However, no refunds will be provided for the current active billing cycle.
5. Chargebacks and Fraud
Opening unauthorized disputes or filing fraudulent chargebacks with your card provider or bank will result in the immediate and permanent suspension of your Kiteza account, deletion of your wallet balance, and potential legal reporting.
6. Refund Timelines
Once a manual refund is approved by our billing support team, it is submitted to Cashfree for processing. Funds typically appear back in your original bank account/card statement within **7 to 10 working days**, depending on banking channels.